Property Description
Creeksyde is located only 400m from Queenstown's vibrant centre (approx. 5 min walking distance).

Property Facilities
Our facilities are provided to enhance your stay and include ...
- Tour Bookings and Information center
- BBQ and Outdoor areas
- Artistic Bathrooms, Kitchens, Lounges & Laundries
- Sauna and Spa Bath
- WiFi & Business services
- Other Facilities and Services: Dump Station, Car and Bike Wash, Luggage storage, Bike and Ski storage, DVD, Games, Towel, Blanket hire, etc (some facilities at a charge)

Room Facilities
All accommodation units have linen and towels provided.
Powered sites have use of shared communal facilities.

Check-In Time
14:00

Check-Out Time
10:00

Reception Hours
2024 - 8.30am -7pm (please call or email us prior to arrival should you arrive outside of our Reception hours). Also check our Book Now page for current Reception hours.

Additional Information
Queenstown is the adventure capital of the world! (according to Lonely Planet!) There are so many options from high adrenaline activities to leisurely pastimes and our friendly local reception team know all about them, so any questions just ask!

WE CAN BOOK YOUR ACTIVITIES AND HAVE LOTS OF LOCAL INFORMATION AND TIPS!

Car Parking
One car park per accommodation unit is provided.

Payment Policy
We accept Visa, Mastercard, Amex, CUP.

Payment will be taken in full at time of booking.

All motorhome/ camper van/ caravan/ sleeping vehicles must have a current NZ electrical warrant (EWOF) before connecting to power points. All vehicles must have window coverings/shades for privacy. Awning floors must be breathable and environmentally friendly. Not suitable for tents.
Open fires or charcoal BBQs are strictly prohibited. There are several gas BBQ Kitchens within the park for guest use.

PARK BEHAVIOUR POLICY:
Any excess cleaning or damage to the property of the park or other guest’s property will be charged for.
We reserve the right to eject guests from the Park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking these Terms and conditions.
No refund will be given and charges will apply for any damage caused.
To ensure that all guests have a pleasant stay we expect common sense and consideration to be shown at all times to all guests. No noise allowed between 10pm - 7am. Creeksyde operates and enforces a strict "1-strike" policy. Failure to abide by these rules may result in being ejected with no refund.

CHRISTMAS/ NEW YEARS TERMS & CONDITIONS 23 Dec - 3 Jan
We look forward to welcoming you over the festive season. To ensure every guest has a pleasant and enjoyable stay with us, please ensure you are familiar with our terms & conditions. Please note we also have a couple of extra conditions for this period. Booking and occupying accommodation / sites at Queenstown Holiday Park Creeksyde implies acceptance of the below terms and conditions:

• Payment will be taken in FULL at the time of booking for this period
• Check in from 2pm, check out 10am
• Creeksyde reserves the right to refuse any booking for any reason

• CAMPSITES - All guests must be aged 21 or over (and provide valid photo ID) to book and stay on campsites (this is not applicable to families with their children).
• ACCOMMODATION - All guests must be aged 25 or over (and provide valid photo ID) to book and stay in our accommodation (this is not applicable to families with their children).

• On Check in:
* Creeksyde's Check In form must be signed – no exceptions will be made. If guests do not comply with these conditions, the booking will be cancelled, and no refund given
* A pre-authorisation on a valid credit card of NZ$500 per room/site may be requested
* A security/behaviour bond may also be required. This will be at the manager's discretion
• No visitors allowed on site. Only registered guests who are checked in and staying with us are allowed on site
• All motorhome/campervan/caravan/sleeping vehicles must have a current NZ electrical warrant (EWOF) before connecting to power points
• Awning floors must be breathable and environmentally friendly
• Open fires or charcoal BBQs are strictly prohibited. There are several gas BBQ Kitchens within the park for guest use
• With the exception of medically certified guide dogs, pets are not permitted over this period
• Any excess cleaning or damage to the property of the park or other guest’s property will be charged for
• We reserve the right to eject guests from the Park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking these Terms and conditions. Park Rules. No refund will be given and charges will apply for any damage caused
• To ensure that all guests have a pleasant stay we expect common sense and consideration to be shown at all times to all guests
• Reasonable quietness between 10.00pm and 7am
• Creeksyde operates and enforces a strict "1-strike" policy over this period. Failure to abide by these rules may result in being ejected with no refund. Please respect our rules so we can all enjoy this festive period

Christmas & New Year's Cancellation Policy:
All cancellations and changes must be received in writing. If you wish to change or cancel your booking, please email bookings@camp.co.nz and quote your booking reference number.

• Cancellations within 72 hours of arrival will be charged 100% of full stay.
• Cancellations received more than 72 hours but less than 14 days from arrival will be charged 50% of the total booking amount
• Cancellations received more than 14 days from arrival will be charged a $50 (for accommodation) or $25 (for sites) administration fee.
• No- shows will be charged 100% of total booking amount.
Amendments/changes that reduce the booking will be treated as cancellations. Damage or excessive cleaning will be charged for. A bond of up to $500 may be required at management discretion. Refunds can only be made to the credit card debited for the original transaction or any booking agency.

Cancellation Policy
CANCELLATION:

Refund Policy (not applicable to Christmas / New Year's bookings - see special terms above):

All cancellations and changes must be received in writing. If you wish to change or cancel your booking please email bookings@camp.co.nz and quote your booking reference number.

* Cancellations within 72 hours of arrival will be charged 100% of full stay.
* Cancellations received more than 72 hours but less than 14 days of arrival will be charge 100% of first night.
* Cancellations received more than 14 days of arrival will be charged a $50 (for accommodation) or $25 (for sites) administration fee.
All cancellation charges will be minimum $25
No- shows will be charged 100% of total booking.
Changes that reduce the booking will be treated as cancellations.
Damage or excessive cleaning will be charged for.
A bond of up to $500 may be required at management discretion.
Refunds can only be made to the credit card debited for the original transaction or any booking agency used.

Child Policy
Infant Age: 0 - 2 years.
Child Age: 3 - 14 years.
Any guests 18 years and under must be accompanied by a legal guardian.

Port-a-cot available for hire ($20 per stay), suitable for infant up to 15kg and 90cms, subject to availability please state when booking.

Location / Distances
Just 5 minutes walk to Queenstown's vibrant centre (400m).
2 minutes walk to the local Fresh Choice supermarket.
Great coffee and fresh vegetables available from the Raeward Fresh deli across the road!